Medical Information Associate I

Description

Summary: Join Thermo Fisher Scientific as a Medical Information Associate, providing technical and medical support, handling adverse events and product complaints, and ensuring customer satisfaction. Highlights: 1. Contribute to making the world healthier, cleaner, and safer 2. Provide technical and medical information support 3. Analyze and research inquiries, documenting interactions **Work Schedule** Standard (Mon\-Fri)**Environmental Conditions** Office**Job Description** As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: Join our team at Thermo Fisher Scientific as a Medical Information Associate, where you'll contribute to our mission to make the world healthier, cleaner, and safer. You'll provide exceptional support by providing technical and medical information, performing intake of adverse events and product complaints with quality customer service, analyzing and researching inquiries, and documenting interactions according to organizational, client, and regulatory guidelines. CORE RESPONSIBILITIES: * Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after\-hours on call support. * Analyzes caller’s questions to formulate an accurate and concise response using client\-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines. * Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed. * Maintains knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements. * Works with internal and external client contacts to resolve inquiries. As needed, research medical literature and drafts responses for such inquiries. * Provides administrative support as needed. REQUIREMENTS: Education and Experience: High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification Technical positions may require a certificate Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years) including 1\+ year of medical or life\-sciences experience, training or education. In some cases, an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills and Abilities: * Strong verbal and written communication skills * Strong language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required * Solid computer and keyboarding skills * Good interpersonal skills * Ability to work independently as well as part of a team. * Ability to interpret client provided medical and technical information * Organizational and time management skills * Ability to maintain a positive and professional demeanor in challenging circumstances