IT Infrastructure Operations Leader

Description

Ensure the operation, continuity, technological evolution, and availability of all technology infrastructure at HMEX, including End User Devices, networks, local services, critical infrastructure, corporate platforms, and proper vendor management. Guarantee that IT services operate under global standards, with security, stability, and optimal user experience. Key Responsibilities * + Comprehensive Infrastructure Leadership and Management Define infrastructure tools, technologies, and architecture. Define technology lifecycle and refresh cycles based on risk and budget. + Service Governance and Management (ITSM) Prioritize critical incidents and make business continuity decisions. + Vendor Administration and Development Select vendors and evaluate penalties or renegotiations. Authorize investments and budget allocation according to strategic priorities. + Security and Compliance Approve security and operational standards and configurations. + Technology Architecture and Roadmap + Project Management + Team Leadership Requirements * Bachelor’s degree in Information Technologies, Computer Science, Information Systems, or related field, or equivalent experience. * More than 5 years of experience in IT Operations or related areas. * Solid understanding of technological products within scope. * Self-motivated individual capable of working independently, with strong attention to detail, excellent time management skills, and the ability to multitask and prioritize effectively. * Experience managing external vendors and ability to drive adoption of standardized work practices. * Ability to communicate effectively with colleagues at all organizational levels. * Proficiency in English (spoken and written) * Budget management experience. * Familiarity with tools such as; TSM , ITIL, Agile, PMP, ServiceNow, Microsoft 365