Customer Service Manager

Description

Flex is the diversified manufacturing partner of choice that helps market\-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. **Job Summary** --------------- To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a **Customer Service Manager** located in Guadalajara, **North Campus.** Reporting to the **Director, Program Management** the **Customer Service Manager** is responsible for leveraging data analysis and process flow examinations to identify failures, adherence gaps, and improvement opportunities. Maintains high customer satisfaction by providing problem\-solving resources and effectively managing a customer service team. **What a typical day looks like:** * Accomplishes customer service objectives by recruiting, selecting, onboarding, training, scheduling, coaching, counseling, and leading team members; communicating expectations and enforcing policies. * Supports strategic planning by providing customer insights and recommendations; executes action plans to improve production, productivity, quality, and service levels. * Meets financial objectives by forecasting needs, managing budgets, tracking variances, and implementing corrective actions. * Defines service requirements through direct customer interaction, site visits, surveys, benchmarking, and data analysis. * Improves service quality by redesigning processes, defining KPIs, and monitoring performance to drive continuous improvement. * Maximizes operational performance by providing help desk resources, resolving technical issues, and identifying system or network failures. * Manages customer order processes to ensure on\-time delivery aligned with sales plans. * Ensures proper planning and execution of shipments according to company priorities and customer requirements; communicates delivery commitments. * Completes audits, identifies trends, and leads implementation of system improvements. * Keeps knowledge updated through professional development and industry practices. * Trains staff in tools and systems to increase efficiency and performance. **The experience we’re looking to add to our team:** * BA/BS in international business, logistic or related field. * Sr experience in as a planner or a similar position. * Fluent English. * Experience in ERP systems such as Baan, Oracle, SAP. * Leadership experience managing small teams. * Strong client communication skills. * Intermediate negotiation skills. * Experience in manufacturing, electronics environments preferred. * Background in CSR, order management, logistics, or finance with logistics exposure. * Strong understanding of AP processes, basic financial concepts, logistics \& international trade. **What you’ll receive for the great work you provide:** * Competitive Salary. * Life \& Medical insurance. * Christmas Bonus. * Food Coupons. * Saving Fund. * Life Insurance. KJ12 **Job Category** ---------------- Operations Required Skills: Optional Skills: Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).