**Application deadline:** ================================ 2025\-11\-29 **Do you want to develop your professional career?** ================================================ BBVA is a global company with over 160 years of history operating in more than 25 countries, serving over 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles including finance, legal experts, data scientists, developers, engineers, and designers. **What are we looking for?** ========================== Comprehensively manage high-potential clients within the Personal Banking segment to achieve profitability, revenue, cost, and return objectives according to strategies defined by Personal Banking Management. Effectively manage clients within their portfolio according to each client's life cycle and individual strategy to develop, engage, or retain them, while increasing customer satisfaction to gain greater market share (volumes and products) profitably through effective promotion of banking products and services, offering high-quality personalized service and attention. Your responsibilities will include ensuring quality service for profitable branch customers, preferred customers, customized commercial banking customers, high-value banking segment customers, and your personal banking portfolio. Carry out effective promotional and sales activities for the full range of Personal Banking products and services as well as those from BBVA Group’s Commercial Banking, providing accurate follow-up using management tools specifically developed for tracking customer development. Manage assigned portfolio clients seeking to increase their loyalty and engagement with the bank by selling additional products and services that meet their needs. Promptly attend to and resolve any complaints from clients assigned to your portfolio in compliance with institutional regulations. Compile and keep updated the single client file for Personal Banking clients assigned to your portfolio, strictly adhering to the regulations established by BBVA Financial Group. Ensure periodic renewal of documentation in client files identified as high-risk. Guarantee compliance with Quality Standards and Service Levels established by BBVA Financial Group. Increase loyalty among Personal Banking clients by proactively managing their relationships with an integrated customer view, selling additional products and services tailored to their needs. Provide personalized advisory services to Personal Banking clients through regular visits, offering comprehensive solutions based on their specific requirements. Develop clients with high potential—those with significant income identified and assigned to your portfolio. Retain clients who currently have important relationships within the institution. Dedicate at least 70% of daily available time to sales and servicing of the client portfolio. Maintain and update the single file for each client assigned to your portfolio in strict compliance with BBVA regulations. Timely manage the recovery of credits contracted by clients. If you require any reasonable accommodation\* during your selection process, please inform the recruiter at your first point of contact. At BBVA, we believe that having a diverse team makes us a better bank. For this reason, we actively support diversity, inclusion, and equal opportunities regardless of ethnic or national origin, gender, age, religion, disability, sexual orientation, gender identity or expression, social condition, health status, opinions, marital status, or any other factor that undermines human dignity and aims to diminish rights and freedoms of individuals. We are confident that by fostering a collaborative and inclusive work environment, we can all show the best of ourselves. **\*Reasonable accommodations refer to modifications and/or adaptations the company may make during your selection process to enable you to participate adequately.** ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **BBVA: Transforming dreams into opportunities** **Ready to create together?** ================================================================================