Job Summary: We are seeking telephone advisors to provide attention, support, and first-level resolution for users, including ticket and incident creation, tracking, and routing. Key Highlights: 1. Telephone-based user assistance and support 2. Ticket creation and tracking 3. Providing guidance and first-level issue resolution **VACANCY AVAILABLE!** We are looking for telephone advisors interested in working on the ISSSTE Service Desk Central Desk campaign. * Main Responsibilities Ticket creation and tracking. Telephone-based user assistance and support. Incident validation and routing. Providing guidance and first-level issue resolution. Information entry into the system. Ticket and escalation follow-up. * Requirements Completed high school education. 1 year of experience in a call center. * Schedule and Work Modality On-site modality, Monday through Sunday, with one rotating day off per week. * Schedule: Afternoon shift: 3:00 PM \- 11:00 PM * Benefits Salary: $9,840 Productivity bonus of $1,000 for meeting performance targets Transportation allowance of $500 Statutory benefits effective from Day 1 Paid training aligned with salary! * Location Insurgentes, Diamante Tower, located at Barranca del Muerto #212, Guadalupe Inn neighborhood, Álvaro Obregón. Salary: $9,480\.00 \- $11,000\.00 per month Workplace: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
