Customer Service Executive

Description

Job Summary: We are seeking a proactive and organized Customer Service Executive for the electric motorcycle warranty area, with excellent service attitude and strong problem-solving ability. Key Highlights: 1. Central role in customer service and warranty tracking 2. Opportunity in the electric motorcycle area 3. Development of problem-solving and organizational skills A reputable company is looking for your talent as a Customer Service Representative in the electric motorcycle area. **Job Description:** ***We are seeking a highly proactive, organized individual with an excellent service attitude to join our team in the Warranty Department. This position will be responsible for customer service and administrative follow-up related to warranties for electric motorcycle products.*** **Position: Customer Service Executive** **Requirements:** * Education: Completed high school or technical/administrative degree * Desired experience in customer service, call-based follow-up, and messaging * Approximate age: 28 to 35 years old * Excellent spelling and writing skills * Strong verbal communication and customer service aptitude * Frustration tolerance and ability to handle challenging situations * Problem-solving ability and case follow-up capability * Basic proficiency in administrative tools and Microsoft Office suite * Information organization and control capability * Proactive attitude and sense of responsibility Main Responsibilities: * Customer service via phone calls and messages * Monitoring and responding to messages on social media platforms * Managing and following up on customer reviews across digital platforms * Routing and tracking incidents with respective departments * Supporting customer report control and follow-up * Handling reports, expense tracking, and after-sales service management * Maintaining clear and courteous communication with customers **We Offer:** * Base salary * Statutory benefits from day one * Schedule: Monday to Friday, 9:00 AM to 6:30 PM; Saturdays, 9:00 AM to 2:30 PM * Work location: Located next to Plaza de Parque Tepeyac If you are passionate about customer service, interested in the warranty field, and enjoy challenges, this opportunity is for you. Apply through this channel and join our team. WhatsApp: 56 4130 1030 Employment type: Full-time Salary: $9,400.00 - $9,500.00 per month Workplace: On-site employment