Client Advisor - Monterrey

Description

Job Summary: Bvlgari is seeking a Client Advisor in Monterrey to serve as a Brand Ambassador, delivering a magnificent and memorable experience to customers while contributing to sales success. Key Highlights: 1. Join an authentic and passionate work environment with a global brand. 2. Deliver a unique shopping experience and personalized advisory services. 3. Develop customer relationships and contribute to achieving KPIs. ### **Position** **Client Advisor – Monterrey** **Bvlgari** is seeking a **Client Advisor** for our boutique in Monterrey. The **Client Advisor** is responsible for acting as a Brand Ambassador and delivering an exciting, **MAGNIFICENT**, and memorable experience to our customers. This position operates under the direct supervision of the **Store Manager** and collaborates with other members of the **sales team** to drive sales and deliver exceptional customer service. Becoming a **BOLD** member of the **Bvlgari** team means being part of an authentic and passionate work environment while working for a world-renowned **CONTEMPORARY** brand. Among our most pressing challenges is recruiting **BRILLIANT, PASSIONATE, and INNOVATIVE** individuals to join our team. As a global player, **Bvlgari** is committed to all matters affecting diversity and recruits and hires employees from around the world, ensuring that everyone has the opportunity to succeed. We believe employees from diverse cultural, linguistic, and national backgrounds provide us with **EXQUISITE** insights to understand complex international markets. Beyond diversity, we actively promote Corporate Social Responsibility, insisting on maintaining a safe and open environment where **UNIQUE** individuals can express their own ideas and passions. ### **Job responsibilities** **Essential Responsibilities:** * Contribute to achieving store and service KPIs through proactive and consistent commitment to meeting monthly and annual sales budgets. * Manage the sales process according to delivery standards (from Welcome to Packaging), ensuring correct application of sales techniques to deliver a **UNIQUE** shopping experience. * Convey the warm Italian hospitality mindset at every step of customer interaction. * Listen empathetically to understand and adapt to customer needs, providing personalized advisory services. * Establish and develop relationships with existing customers and engage new customers with Bvlgari. * Perform all individual CRM activities as directed by the Store Manager, including CRM AFSS. * Communicate opportunities to the management for developing community relationships and exploring potential events to increase brand awareness and customer loyalty among both new and existing customers. *\*This job description does not include all responsibilities and duties and may be modified at the discretion of Management at any time.* ### **Profile** **Key Competencies:** * Minimum **3 years** of work experience in a luxury retail environment or working with luxury products. * Proactive sales and negotiation skills. * Attention to detail, strong organizational skills, ability to prioritize tasks, and personal accountability. * Strong sense of initiative. * Must be available to work retail hours: weekdays, weekends, evenings, and holidays. * Ability to lift a certain amount of weight, up to 11 kilograms (25 pounds). * Proficiency in Microsoft Office applications: Excel, Word, PowerPoint; and ability to gain familiarity with store operational applications (Beanstore, Sales Force, SAP). * English is **desirable**. Additional languages are an advantage. ***BVLGARI*** **MAISON** ------------------------ Bvlgari was founded in the heart of Rome in 1884\. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living. Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high\-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels. Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social \& Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of *Fondazione Bvlgari* , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long\-term dedication.