Customer Service Tutor

Description

Summary: This role involves delivering engaging, face-to-face Level 2 Customer Service training to unemployed learners, focusing on building confidence and essential workplace skills within a supportive environment. Highlights: 1. Opportunity to support unemployed learners in building confidence and skills 2. Deliver engaging face-to-face Level 2 Customer Service training 3. Join a mission-driven organization transforming lives * Job Reference: 2758014190\-2 * Date Posted: 5 May 2026 * Recruiter: S Knights Recruitment * Location: City, Birmingham * Salary: £110 to £130 Per Day * Sector: Support / IAG, Tutor / Trainer * Job Type: Permanent **Job Description** ------------------- **Customer Service Tutor** **Salary:** £110 \- £130 per day **Location:** Birmingham Are you passionate about helping others build confidence and gain essential workplace skills? This is your opportunity to support unemployed learners in developing practical customer service knowledge that can genuinely change lives. If you thrive in a supportive, people\-focused environment, this role offers both purpose and impact. **About the Company** You ll be joining a forward\-thinking training provider with a strong reputation for delivering high\-quality, learner\-focused education. With a commitment to empowering individuals through accessible training, the organisation prides itself on its inclusive culture, supportive team environment, and meaningful outcomes for learners. **What can you expect ?** * Be part of a mission\-driven organisation that transforms lives * Supportive and collaborative teaching environment * Opportunity to make a tangible difference in your community * Well\-structured programmes and engaged learners **The Role** As a Customer Service Tutor, you will deliver engaging, face\-to\-face sessions to unemployed learners working towards a Level 2 qualification in Customer Service. **Key details:** * Duration: 8 weeks * Schedule: 2 days per week (Monday \& Tuesday) * Delivery: Face\-to\-face **What you ll be doing:** * Delivering interactive and accessible Level 2 customer service training * Supporting learners with varying levels of confidence and experience * Creating a positive, inclusive, and motivating classroom environment * Tracking learner progress and providing constructive feedback * Encouraging employability skills and workplace readiness **Ideal Candidate** We re looking for a tutor who combines strong subject knowledge with empathy and enthusiasm for supporting adult learners. **You will have:** * Experience delivering Customer Service or employability\-based training * A teaching or training qualification (e.g., PTLLS, AET, or equivalent) * Experience working with unemployed or entry\-level learners * Strong communication and engagement skills * A passion for helping individuals overcome barriers to employment **Apply Now** If you re ready to inspire, support, and guide learners toward new opportunities, we d love to hear from you. **Apply today** to take the next step in your teaching career and make a lasting impact