Job Description: Join the team!! as a Call Center Supervisor Qualified to organize and lead our call center staff. You will be responsible for evaluating their work and providing feedback to maximize performance. Experience in customer service and supervision required. Strong communication skills and the ability to lead and motivate. You need to be organized and reliable, as well as have a results-oriented mindset. The goal is to drive excellent performance within your team, leading to sustainable business growth. **What you'll do:** ----------------- * Help set goals for individuals and specific teams * Interview, select and train new employees * Respond to employee questions and provide information and feedback * Handle calls when necessary * Develop ways to optimize procedures and keep staff motivated * Measure performance using key metrics such as call abandonment rate, calls on hold, etc. * Ensure compliance with policies related to attendance, established procedures, etc. * Keep management informed about issues and concerns * Prepare performance and results reports **What you'll bring:** * Proven experience as a call center supervisor * Customer service experience is essential * Practical knowledge of MS Office * Technical experience with telephone systems and related software * Knowledge of performance evaluation procedures * Exceptional communication and negotiation skills * Results-oriented approach * Excellent organizational and leadership skills **What we offer:** At AXA Partners, we value the people who work with us, which is why we regularly review our compensation and benefits plans. You can expect to receive: * Salary between 20 and 23 k * 30-day holiday bonus * Savings fund * Grocery vouchers * Life insurance * GMM insurance * Performance bonus * Monday to Sunday schedule with 2 rolling days off To apply, click the 'apply now' button, then you will need to log in or create a profile to submit your CV. We are proud to be an equal opportunity employer and to conduct a fair, transparent and inclusive recruitment process. **Who we are:** ------------------ We are AXA Partners: experts in designing and delivering assistance solutions and life, credit and specialty insurance — together with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ employees, and a strong network of over 55,000 professionals worldwide. Thanks to them and our innovative technology in the industry, we continue to evolve, adapt and move forward, offering solutions and services that ensure we are always by people's side, in every circumstance. Our passion is helping others. We combine the best digital technology with our human quality to constantly seek new ways to deliver efficient and reliable experiences when it truly matters. **Join a company that helps protect forests! At AXA Partners, we plant a tree for every new hire (with a permanent contract).** Salary: $23000