SUBCOORD UM

Description

Job Summary: Ensure product delivery through the digital home delivery service channel while maintaining operations and quality standards. Key Highlights: 1. Ensure the fulfillment of objectives for the home delivery service channel 2. Manage staffing in accordance with demand and productivity 3. Manage operational staff and customer service Farmacias del Ahorro is a 100% Mexican company dedicated to providing health and wellness services to all Mexicans. With an outstanding track record of over 30 years in the market, we have achieved steady and consistent growth, serving customers through our network of more than 1,500 stores and a workforce exceeding 20,000 employees. We are the leading national pharmaceutical chain. Join our team! **Job Mission** The mission of this role is to ensure timely and accurate product delivery to customers via the digital home delivery service channel, through proper operations, strict adherence to processes and service protocols, and achievement of established quality standards. **Job Description** Key Responsibilities \- Ensure the fulfillment of objectives for the home delivery service channel. \- Monitor incidents and/or accidents related to the channel. \- Ensure the availability and optimal functionality of physical and technological tools used by the channel. \- Manage staffing in accordance with demand, productivity, and channel analysis. Requirements \- Completed high school or technical degree. A bachelor's degree or engineering degree (in progress or completed) in economics or administrative fields is desirable. \- 1\+ year of experience in the home delivery service channel. Experience in retail or distribution centers is desirable. \- Experience managing operational staff and customer service. \- Knowledge of systems and monitoring processes for delivery operations. **Employment Type** Permanent **Work Model** On-site At Farmacias del Ahorro, we value you — and want you well! We promote and verify the adoption of measures supporting equal opportunity and the elimination of all forms of discrimination in any of our recruitment processes and workplaces. We will never request any form of payment as part of our recruitment process; please exercise caution and avoid falling victim to fraud.