MacStore Technical Support

Description

Job Summary: We are seeking a technical support specialist to provide assistance and solutions to Apple users, with a focus on customer service and performance metric compliance. Key Highlights: 1. First- and second-level technical support for Apple users 2. Personalized customer service 3. Ongoing training and career growth MacStore. We are a leading distributor of Apple products and services (APR: Apple Premium Reseller), with over 30 years in the market and 76 branches across Mexico. **Technical Support at MacStore** ------------------------------- * **Galerias Monterrey** * **Nuevo Sur** **Responsibilities:** * Provide first- and second-level technical support to Apple users. * Deliver personalized customer service. * Track completed service requests. * Recommend additional services and promotions. * Meet performance metrics and indicators. **We Offer:** * **Gross monthly salary: $11,000.00 (salary increases and service commissions).** * **Monthly food vouchers: $350** * **Punctuality bonus: $900** * **"Cost of Living" bonus: $2500** **Statutory and Enhanced Benefits:** * 100% IMSS contributions. * **Apple Certified Macintosh Technician certification** * Direct employment contract. * 17-day Christmas bonus, increasing with seniority. * 12 vacation days. * Vacation premium. * Profit-sharing of up to 3 months' salary. * Life insurance and funeral expense assistance. * Uniforms. * Career growth opportunities. * Ongoing training. **Additional Benefits After 3 Months (Permanent Position):** * Savings fund. * Commissions. * Discounts on prestigious brands. * Christmas bonus. **Requirements:** * Education: Completed high school diploma. * Passion for technology and Apple products. * Customer service orientation. * Willingness to travel. * Interest in sales. * Strong verbal communication skills. * Flexible availability. * **Work schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly rest days).** If you are interested and meet the profile, apply through this channel and we will contact you shortly.