SERVICE LEVEL ANALYST

Description

Job Summary: A professional in administration or engineering with experience in knowledge management to identify, organize, and standardize information within the Technology Directorate. Key Highlights: 1. Drive the country's transformation and innovation in the financial sector. 2. Be part of a strong team grounded in values such as solidarity. 3. Face new and interesting challenges in knowledge management. **Location:** MEXICO CITY, Ciudad de México, MX **Category:** Digital Business Development **Requisition ID:** 121631 **Knowledge Management Analyst (KMS)** **(CDMX)** At Banorte, we seek unique, strong, and extraordinary talent to drive the country’s transformation and innovation, becoming a great ally to grow strongly with Mexico. We firmly believe that the combination of solidarity, innovation, respect, loyalty, and responsibility is the perfect formula to become the best team in the financial sector. **Job Objective:** A professional in administration, engineering, or related fields, with a minimum of 2 years’ experience executing duties related to this position. Identify, collect, organize, administer, standardize, and cleanse information acquired from various areas of the Technology Directorate. Each day you will face **new and interesting challenges** in your role, for which you will be responsible for: * Implementing guidelines on knowledge management focused on systematizing the creation, organization, storage, dissemination, cleansing, and use of knowledge generated within Banorte’s Technology Directorate. * Understanding the knowledge generation and usage cycle across different areas of the Directorate. * Supporting projects aimed at generating new knowledge. * Collaborating in the search for technical or other types of information, as well as assisting in reports and presentations. * Performing support tasks to ensure smooth operations of the department. * Updating knowledge maps required by the Technology Directorate to support employee job functions. * Managing knowledge transfer plans to document information and ensure process stability through knowledge preservation. * Analyzing and managing strategies for developing key knowledge identified by the Technology Directorate—critical to the Bank—to contribute to building organizational capabilities. * Implementing the knowledge management strategy across Technology Directorate units. * Applying best practices for information usage. * Documenting processes and policies for knowledge management (KMS). * Integrating the knowledge base with new information. * Effectively collaborating with support, training, and development teams to better manage change. * Identifying and cataloging cases that may facilitate processes and contingency management. * Identifying tacit knowledge and unstructured information. **Requirements:** Technical Knowledge: * Knowledge mapping * Knowledge transfer * Information and documentation management * Familiarity with tools for organizing and disseminating knowledge * Change management and innovation * Knowledge of major Knowledge Management models Desirable: * Familiarity with Administration and Database Structures * Basic understanding of Artificial Intelligence and popular market tools Professional Competencies: * Flexibility and adaptability to respond effectively to change * Ability to communicate and build relationships with members of various collaborating teams * Critical and analytical thinking * Attention to detail At Banorte, we operate under a principle of equal opportunity. Therefore, we do not discriminate based on age, ethnic origin, nationality, gender, sexual orientation, marital status, social condition, health status, religious beliefs, political doctrine, or disability.