At Macropay, we believe in talent, passion, and continuous growth. Today, we are looking for individuals who share our values and want to become part of a dynamic, committed, and innovative team. If you're looking for a new professional challenge, this is your opportunity. We want to meet you! ### **Open Position: Help Desk Analyst** **Location:** Mérida, Yucatán. **Contract Type:** Full-time **Area:** Digital Transformation **Start Date:** 11/28/2025 ### **What are we looking for?** * Bachelor's degree or Engineering in Computer Systems, Infrastructure, Networks, or related field. * Experience in Help Desk, Service Desk, Remote Support, or similar roles. * Resilience, empathy, continuous improvement, customer orientation, teamwork, and work quality. Availability to rotate morning and evening shifts. * ### **Main Responsibilities:** * Provide core application support. * Analyze, document, and escalate to level 2. * Ensure and maintain service levels. * Ticket registration and monitoring. ### **What we offer:** * Competitive salary * Statutory benefits * Additional Benefits: * Grocery vouchers * Savings fund * Major Medical Expense Insurance ### **✅ How to apply?** Apply through this channel or send your updated CV to 990 401 3569