At **Tropical Experiences Group**, we are the strategic partner of corporations and meeting planners in Mexico and the Dominican Republic. We design customized programs that combine flawless logistics, innovation, and cultural authenticity—creating experiences that inspire, motivate, and deliver measurable results. We craft bespoke corporate programs that integrate creativity, strategy, and hospitality. We transform every event into a meaningful experience by managing the planning, design, and execution of themed activities, incentive trips, or exclusive programs that recognize, motivate, and inspire teams. WE ARE SEEKING **Customer Service** You will provide high-quality service to our guests by delivering accurate and timely information about our services, resolving any issues that arise during their stay at the destination, thereby adding value and ensuring guest satisfaction. The responsibilities typically performed in this role are based on daily operations: * Provide personalized attention to both hotel guests and hotel concierges. * Receive service requests via email from guests, concierges, and/or concessions. * Respond efficiently and promptly to communications via email and telephone messages, ensuring smooth and effective communication with our guests. * Make reservations based on received requests for services such as: transportation, tours, activities, restaurants, golf courses, etc. * Follow up with suppliers to confirm scheduled services (transportation services and open services coordinated with the Traffic Department; for tours, coordination is done directly with tour providers). * Provide destination recommendations tailored to each guest’s specific needs. * Maintain detailed tracking of all requests and reservations to minimize potential errors and ensure guest satisfaction. * Coordinate daily services with the Traffic Department and operators. * Conduct rigorous follow-up on scheduled services in collaboration with the Traffic Department and operators. * Maintain detailed tracking of scheduled arrivals and departures to ensure a seamless experience for our guests. * Promptly report any incidents arising from provided services, enabling immediate follow-up and effective resolution. * Treat each guest with kindness, personalization, and courtesy to ensure a positive experience. * Maintain accurate and detailed records of sales transactions. * Ensure our service receives top satisfaction ratings. WE OFFER Base salary \+ commissions, savings fund, credit union, statutory benefits, and additional perks. Excellent location at our corporate office facing Plaza las Américas in Cancún, Quintana Roo.
Juan García
Indeed · HR
Juan García
Indeed · HR
