Executive Housekeeper

Description

Job Summary: Leads and oversees the overall Housekeeping department operations, ensuring high cleaning standards and an exceptional luxury experience for residents and guests. Key Highlights: 1. Lead Housekeeping operations in a luxury environment 2. Ensure exceptional cleaning and comfort standards 3. Ongoing team development and training **Company Overview** Why work for Accor? We are much more than a global leader. We welcome you just as you are and help you find a role and a brand that matches your personality. We support your growth and daily learning, ensuring your work brings purpose to your life—so that, throughout your journey with us, you can continue exploring Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor. **Job Description** Position Objective Lead, coordinate, and supervise the overall Housekeeping department operations, ensuring the highest standards of cleanliness, presentation, comfort, and aesthetic maintenance across residences, villas, and Club common areas—delivering an exceptional luxury experience for owners, residents, and guests, aligned with Fairmont Hotels & Resorts standards. Key Responsibilities * Daily supervision of cleaning, presentation, and aesthetic maintenance of residences, villas, and common areas. * Ensure compliance with Forbes, Fairmont, and luxury residential guidelines. * Coordinate deep-cleaning programs, preventive maintenance, and inventory control. * Manage staff schedules, vacations, operational coverage, and productivity. * Continuously train and develop the Housekeeping team on service standards, presentation, and attention to detail. * Ensure proper handling, storage, and control of supplies, linens, amenities, and equipment. * Maintain ongoing communication with owners and residents to address special requests and ensure high satisfaction levels. * Coordinate with Maintenance, Security, and Owner Services departments to ensure efficient operations. * Supervise external contractors for specialized cleaning, pest control, laundry, or special projects. * Control departmental budget and optimize operational costs without compromising service quality. * Ensure compliance with safety, hygiene, and environmental sustainability policies. * Participate in internal audits, inspections, and corporate quality programs. **Requirements** * Minimum 5 years of Housekeeping experience in luxury hotels, residential clubs, or upscale resorts. * Prior experience supervising and managing multidisciplinary teams. * Preferred experience in luxury residential properties or international brands. * **Knowledge and Competencies** * Residential cleaning and luxury standards * Inventory and budget management * Leadership and team development * Attention to detail * Planning and organization * Problem solving * Effective communication * Conflict management * Service orientation and owner experience focus * Audit and quality standard management * Basic knowledge of safety and hygiene **Additional Information** * Employee Benefits Card offering discounted Accor rates worldwide * Learning programs through our Academies * Opportunities to develop your talent and grow within your hotel and globally! * Opportunity to make a difference in the local community through our Corporate Social Responsibility initiatives, such as Planet 21