Job Summary: Coordinate the contact center's workflow, manage interaction distribution, and ensure efficient customer service. Key Responsibilities: 1. Manages communication flows and agent assignment 2. Optimizes productivity and customer service without delays 3. Handles predictive dialer tools and KPI analysis At Dimex, we are seeking talent for our Contact Center. Position: **Dialer Analyst (Call Center)** **Location**: Monterrey Centro Convex **Responsibilities:** * Coordinate workflow across communication channels (calls, chats, WhatsApp, etc.) * Distribute interactions across different channels and assign agents to each * Manage demand spikes and resource allocation * Ensure no channel is overloaded and customers receive timely service * Adjust resources to maximize agent productivity **Required Knowledge:** Predictive Dialer KPI analysis tools Excel proficiency **We Offer:** Competitive salary Benefits exceeding statutory requirements Grocery vouchers Annual bonus Hybrid work arrangement Salary: $22,000.00 - $24,500.00 per month Benefits: * Maternity leave exceeding statutory requirements * Paternity leave exceeding statutory requirements * Company parking * Free parking * Life insurance * Grocery vouchers Workplace: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
