CUSTOMER SERVICE

Description

Job Summary: We are seeking a customer service professional to resolve inquiries, complaints, and incidents, providing detailed and timely information to customers. Key Responsibilities: 1. Resolve customer inquiries, complaints, and incidents 2. Provide information regarding financing details 3. Meet performance indicators for quality and satisfaction **GRUPO TELMOV** A PROUDLY MEXICAN COMPANY WITH OVER 23 YEARS IN THE MARKET, OFFERING SERVICES FOCUSED ON MOBILE TELEPHONY We are looking for **CUSTOMER SERVICE** representatives to join our team. **REQUIREMENTS:** * Education: Completed high school diploma * Experience: At least 1 year in a similar position * Proficiency in using PCs * Excellent spelling * AVAILABILITY OF TIME. **RESPONSIBILITIES:** * Provide information regarding financing details * Timely resolution of customer inquiries, complaints, and incidents (via WhatsApp and phone) * Meet performance indicators (call duration, quality, satisfaction, etc.). **LOCATION:** * Xochimilco, CDMX **SCHEDULE:** * Rotating shifts: (9 AM \- 6 PM / 10 AM \- 7 PM / 11 AM \- 8 PM or 1 PM \- 10 PM) * Changes weekly * FIXED DAY OFF ON WEDNESDAYS **WE OFFER:** * $10,000 monthly salary * Bonus for meeting performance indicators ($2,000 monthly) * Bi-weekly payment * Statutory benefits **IF INTERESTED, APPLY THROUGH THIS CHANNEL OR SEND A WHATSAPP MESSAGE WITH YOUR RESUME TO 56\-47\-14\-46\-34!** Employment type: Indefinite-term contract Salary: $10,000\.00 \- $12,000\.00 per month Benefits: * Transportation assistance or service * Option for indefinite-term contract Workplace: On-site employment