We are a Mexican company transforming the rental industry through data and technology. Our mission is to eliminate market friction and empower real estate agents with tools that deliver a Perfect Rental Experience. We are looking for our next **Mediation Analyst** to ensure justice and technical clarity serve as the foundation of every agreement on our platform. **What will you be doing?** * Ensure timely and technically sound resolution of assigned cases by applying contractual criteria to minimize escalations. * Accurately document each case to safeguard legal support and process transparency. * Identify gaps in contracts and propose strategic adjustments to prevent future conflicts. * Manage relationships with involved parties objectively and professionally, reducing friction in the customer experience. * Identify recurring conflict patterns and propose preventive actions to optimize the business model. **What are we looking for?** * Solid experience applying internal policies and regulatory standards. * Advanced skills in structured negotiation and crisis management. * Ability to independently analyze impacts and risks. * Composure to handle tense situations with assertive communication and empathy. * A proactive individual capable of prioritizing time and continuously improving processes. **What do we offer?** * Competitive salary. * Private Medical Expense Insurance. **We want to meet you!** * Send your CV to emiliano.hernandez@moradauno.com Employment type: Full-time Work location: Hybrid remote in Mexico City, CDMX
Juan García
Indeed · HR
Juan García
Indeed · HR
