Claims Analyst

Description

Job Summary: Marsh is seeking a Claims Analyst to manage and monitor the national claims portfolio, providing comprehensive support and ensuring effective communication with insurance companies. Key Highlights: 1. Comprehensive handling of the national claims portfolio. 2. Management and follow-up with insurance companies. 3. Opportunities for professional development and an inclusive culture. **Company:** ------------ Marsh **Description:** ---------------- **Claims Analyst** We are looking for a talented individual to join our insurance team at Marsh. This position may be based in Guadalajara, León, Querétaro, or Monterrey. It is a hybrid role requiring at least three days per week in the office. As a **Claims Analyst**, you will be responsible for providing comprehensive support for the national claims portfolio. You will manage and monitor claims processes with various insurance companies, ensuring effective communication and service delivery throughout the policy lifecycle. **You will be expected to:** * Provide multi-channel support for the national claims portfolio. * Manage and follow up with different insurance companies. * Oversee multiple claims processes simultaneously. * Apply your knowledge and experience in insurance matters, including Major Medical Expenses (MME) and Life Insurance. * Maintain consistent and effective communication with insurance companies. * Remotely manage daily activities across the policy lifecycle to ensure colleagues receive the support they need. * Maintain updated records on team compliance with internal and external customer service agreements to confirm service delivery. **What You Need:** * Completed bachelor’s degree in Business Administration, International Business, or related fields. * 1–3 years of experience in similar roles. * Intermediate Excel skills (data matching and pivot tables). * Basic to intermediate conversational English (a plus). * Proficiency in Microsoft Office suite. **What Sets You Apart:** * Proactive attitude and strong communication skills. * Excellent customer service orientation. * Strong analytical abilities and attention to detail. * Adaptability and willingness to learn. * Service-oriented mindset with a sense of urgency and sensitivity to client needs. **Why Join Our Team:** * We help you become your best self through professional development opportunities, engaging work, and supportive leaders. * We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and make an impact on colleagues, clients, and communities. * Our global scale enables us to offer diverse career opportunities, as well as benefits and rewards designed to enhance your well-being. Marsh Risk is a company of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenues exceeding $27 billion and more than 95,000 colleagues, Marsh helps build trust to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com or follow us on LinkedIn and X. ### **Marsh is committed to creating a diverse, inclusive, and flexible workplace. Our goal is to attract and retain top talent and embrace diversity across age, background, disability, ethnicity, family responsibilities, gender identity or expression, marital status, nationality, parental status, personal or social circumstances, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.** ### **Marsh is committed to a hybrid work model, which includes the flexibility to work remotely alongside the collaboration, connection, and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working on-site with clients at least three days per week. Teams working from the office will designate at least one day per week when the entire team is physically present together.**