**TALENT ESG is seeking a Chief Concierge in Cancún - Benito Juárez, Quintana Roo** ----------------------------------------------------------------------------- The Chief Concierge will be responsible for ensuring excellence in guest service, supervising the concierge team, and guaranteeing adherence to the hotel's established hospitality procedures. **Required Profile** The **Chief Concierge** will lead and coordinate the overall operation of the concierge department, ensuring that every guest interaction reflects the highest standards of luxury hospitality. * Proven experience in luxury hospitality and service team management. * Leadership skills, effective communication, and attention to detail. * Ability to design personalized experiences that exceed expectations. * Knowledge of *up-sell* strategies and generation of additional revenue. * Language proficiency (English is mandatory; others are desirable). Key responsibilities include: * **Overseeing operations** of the concierge department, ensuring efficiency and quality in every interaction. * **Coordinating personalized experiences** that reflect exclusivity and attention to detail. * **Driving additional revenue** through *up-sell* strategies and leveraging hotel availability. * **Supervising hospitality standards**, ensuring full guest satisfaction. * **Managing service metrics** and departmental financial goals. If excellence is your calling and you wish to join a resort renowned for its luxury hospitality, **this is your opportunity**. **Desired education level:** Bachelor’s degree or higher **Desired experience level:** Expert level **Departmental function:** Tourism / Hospitality **Industry:** Hospitality **Skills:** * Customer service * Teamwork * Effective communication *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a161d5e5200005f00c386a6\&source\=indeed*
Juan García
Indeed · HR
Juan García
Indeed · HR
