JOIN OUR TEAM! **Position: Call Center Executive – Laboratorio Clínico Durán (Texcoco Center)** At **Laboratorio Clínico Durán**, we are looking for a person with **excellent communication skills, results-oriented mindset, and service attitude**, to join our **Call Center team in Texcoco Center**. **Main Responsibilities:** * Answer and route incoming calls from patients, insurance companies, and branches. * Schedule tests, quotes, and follow-ups on results. * Resolve inquiries accurately and empathetically, ensuring clear and professional service. * Assist in report management, tracking requests, and coordinating with different departments. * Keep databases and call logs up to date. **Required Profile:** * Previous experience in telephone customer service, preferably in hospitals or laboratories. * Excellent spelling, communication, and organizational skills. * Problem-solving ability and capacity to work under pressure. * Basic knowledge of digital tools and Microsoft Office suite. * Availability to work in **Texcoco Center**. **We Offer:** * Competitive base salary. * Initial and ongoing training. * Professional growth within the department. * Positive work environment. Job Type: Full-time Salary: $9,740.50 - $11,263.79 per month Benefits: * Savings fund * Discounts and preferential prices * Flexible schedules * Option for indefinite contract * Free uniforms Education: * Completed high school (Desirable) Experience: * Customer Service: 1 year (Desirable) Language: * English (Desirable) Work Location: On-site