Supervisor Customer Experience

Description

We are looking for our new ***Customer Experience Supervisor*** to lead the service strategy, ensuring that our customers have a swift and positive experience. Your objective: Resolve operational incidents (package delays, incorrect orders, missing products) and administrative issues (payments, chargebacks, system access) *Key responsibilities:* * Coordinate and resolve service incidents and administrative processes. * Implement customer experience improvements through technological innovation (chatbots, AI, self-service). * Analyze data and prepare executive reports with actionable insights. * Ensure high levels of advisor and customer satisfaction and loyalty. * Lead and motivate the team toward a culture of service excellence. *Requirements:* * Bachelor’s degree in Business Administration, Industrial Engineering, or related field. * +3 years of experience in Customer Experience, Customer Service, or Commercial Network Management. * Experience in e-commerce or multi-level business models with high order volume. * Knowledge of data analysis (Excel, dashboards, BI), agile methodologies, and digital service tools. *Key skills:* * Critical thinking and solution-oriented mindset. * Empathy and effective communication. * Leadership and team management. * Ability to work under pressure. * Strategic vision and change management. *We offer:* * Salary of $18,000–$22,500 gross per month. * Statutory benefits. * Psychological, pediatric, and nutritional support. * Direct employment contract with the company. * Working hours: Monday to Friday, 9:00 AM–6:00 PM; Saturday, 9:00 AM–2:00 PM. * Work location: Cuautitlán Izcalli, State of Mexico. Salary: $18,000.00–$22,500.00 per month Benefits: * Free parking. * Flexible working hours. Workplace: On-site employment