Customer Service Supervisor

Description

Job Summary: Coordinate and supervise the customer service team, providing direct customer support and managing purchase, return, and warranty processes. Key Highlights: 1. Direct customer service and resolution of inquiries 2. Supervision and coordination of the customer service team 3. Management of returns, exchanges, and warranties **Sears is seeking a Customer Service Supervisor at Portal San Angel \- Álvaro Obregón, Mexico City** -------------------------------------------------------------------------------------------------------- **SEARS SAN ANGEL IS HIRING:** CUSTOMER SERVICE SUPERVISOR **RESPONSIBILITIES** * Provide direct customer service, resolving questions and inquiries regarding products, services, promotions, and purchasing processes. * Supervise and coordinate the customer service team, ensuring courteous, prompt, and efficient service. * Process credit applications, verifying documentation and compliance with requirements. * Review and clearly explain account statements to customers in detail. * Manage return, exchange, and warranty processes, ensuring adherence to established policies and procedures. * Monitor product availability within the department, supporting inventory control when necessary. **REQUIREMENTS** * Education: Completed high school diploma. * Experience: In customer service departments within retail, banking, call centers, supermarkets, self-service stores, technical support, or related fields. * Key knowledge: Customer service processes, follow-up on complaints and inquiries, credit card processing, etc. * Availability: Monday through Sunday. **WE OFFER** * Competitive fixed salary Statutory benefits from day one $1,400 in food vouchers * $1,400 in savings fund * Guaranteed life insurance Major medical expense insurance * Employee discounts * Academic scholarships * And many more benefits! Address: Av. Revolución 1267, Los Alpes, Álvaro Obregón, 01040 Ciudad de México, CDMX Interested? Submit your updated CV in PDF format through this channel. Or visit the store in person Monday through Friday, 9:00 am to 5:00 pm, with: * Printed CV * Official identification * Availability schedule We look forward to meeting you! **Desired education level:** Upper Secondary Education **Desired experience level:** Mid-Level **Departmental function:** Commercial / Sales **Industry:** Retail / Retail Trade **Skills:** * CUSTOMER SERVICE * COMPLAINTS * CREDIT * PERSONNEL MANAGEMENT *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0649f23700002d0085c1f7\&source\=indeed*