Technical Support

Description

Job Summary: We are seeking a Technical Support Engineer to provide and support internal customers with IT assistance for hardware, software, and various tools. Key Highlights: 1. Comprehensive IT support for hardware and software 2. Ticket system administration and equipment maintenance 3. Professional training and development **NIETO ENERGY** **WE ARE LOOKING FOR YOU!** ### **Technical Support** We are a company dedicated to the supply, marketing, and distribution of fuel for industry. **OBJECTIVE:** Provide and support internal customers with IT assistance for hardware, software, and various tools such as ticketing systems, online chat, or call centers. **EDUCATION:** Bachelor's degree or Engineering in Computer Science, Information Technology, Networking, Communications, or related field. **EXPERIENCE:** 3 years in technical support **KNOWLEDGE:** * Web technologies such as HTML, CSS, and JavaScript * Windows and Linux operating systems * .NET development, networking, switches, and routers **WORK LOCATION:** Querétaro **RESPONSIBILITIES:** * Respond to customer support inquiries via phone, email, or chat * Administer the Help Desk ticketing system * Manage inventory of computing equipment * Provide remote or on-site support for proprietary and third-party software across various locations * Install office productivity software or other utilities * Ensure timely delivery of equipment to various locations * Develop and ensure execution of the annual computing equipment maintenance plan * Administer the Cortex XDR (antivirus) system * Repair and restore computing equipment **WE OFFER:** * $25,000 MXN gross monthly salary, paid 100% via payroll. * Statutory benefits. * Life insurance * Professional training and development. * Working hours: Monday to Friday, 9:00 AM to 6:00 PM If interested, please send your updated CV to the following email address: **denisse DOT miranda AT energeticosnieto DOT com**