Customer Service (Sales)

Description

Job Description and Responsibilities Work Location: Tijuana **Job Responsibilities:** * Customer service before, during, and after the sale. * Preparing, sending, and tracking quotations. * Identifying cross-selling and up-selling opportunities. * Closing sales with active customers. * Processing and tracking purchase orders. * Coordinating with suppliers and internal departments. * Invoicing customers. * Post-sales follow-up and incident resolution. * Preparing weekly sales and service reports. * Generating new business opportunities within the assigned customer portfolio. **Not a call center // No cold calling // 100% industrial sales.** Experience and Requirements **Requirements:** * English proficiency of at least 80% (spoken and written; assessment will be conducted). * Experience in customer service and sales. * Excellent verbal and written communication skills. * Strong organizational, follow-up, and results-oriented capabilities. * Proactive attitude and service orientation. **We Offer:** * Schedule: **Monday to Friday, 8:00 AM to 5:30 PM.** * Salary range: $3,300.00 to $4,000.00, **net weekly, based on experience.** * **3-month retention bonus** (details provided during interview). * Statutory benefits. * 100% formal payroll registration. * No probationary week. * Performance bonuses starting from indefinite-term contracts. * Punctuality and attendance bonuses. * Grocery vouchers starting from the first completed month. * Toka Care benefits. * Accident insurance. Benefits * Benefits in accordance with the Federal Labor Law (LFT) * Grocery vouchers * Retention bonus **Number of Vacancies** 2 **Department** Sales/Commercial **Employment Type** Permanent **Work Mode** On-site **Shift** Day shift **Working Hours** Full-time **Schedule*** Full-time * 10-hour shift * Monday to Friday **Net Monthly Salary** $16,000 – $18,000 MXN **Education** Degree program without degree completion **English Proficiency** Spoken: Intermediate, Written: Intermediate **Willingness to Travel** No