Description
At Grupo PIM, a company in constant growth, we are seeking your talent for the **Customer Service** role.
**Responsibilities:**
* Efficiently manage customer inquiries and requests.
* Respond to emails promptly and effectively.
* Support billing and refunds (training provided) and report to treasury.
* Consistently and promptly attend to the WhatsApp group to resolve any questions arising through this channel.
* Issue access passes to preferred customers.
* Coordinate with various departments to resolve issues and address concerns.
* Analyze customer service trends to improve processes.
* Maintain an up-to-date record of customer interactions.
**Requirements:**
* Prior customer service experience (remote experience preferred).
* Familiarity with communication tools and database management systems.
* Ability to work proactively and solve problems.
* Excellent communication skills and attention to detail.
**Benefits:**
* A flexible and collaborative work environment.
* Opportunities for professional development.
* Access to continuous training and personal improvement resources.
* Statutory benefits.
* Remote work tools.
* Monthly gross salary of 11000.
**Work Conditions:**
* Remote employment (home office).
* Monday to Sunday, with one weekday day off (Tuesday).
* Working hours: Monday to Friday, 9 AM to 6 PM, including one hour for lunch; Saturday and Sunday, 12 PM to 8 PM.
If you are interested in this vacancy and wish to join the great team at Grupo PIM, please apply through this channel with your updated CV.