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Customer Service

$MXN 11,000/month
Indeed

Company

Job typeFull-time
Workplace typeRemote
Experience levelNo experience limit
Education levelNo degree limit

Description

At Grupo PIM, a company in constant growth, we are seeking your talent for the **Customer Service** role. **Responsibilities:** * Efficiently manage customer inquiries and requests. * Respond to emails promptly and effectively. * Support billing and refunds (training provided) and report to treasury. * Consistently and promptly attend to the WhatsApp group to resolve any questions arising through this channel. * Issue access passes to preferred customers. * Coordinate with various departments to resolve issues and address concerns. * Analyze customer service trends to improve processes. * Maintain an up-to-date record of customer interactions. **Requirements:** * Prior customer service experience (remote experience preferred). * Familiarity with communication tools and database management systems. * Ability to work proactively and solve problems. * Excellent communication skills and attention to detail. **Benefits:** * A flexible and collaborative work environment. * Opportunities for professional development. * Access to continuous training and personal improvement resources. * Statutory benefits. * Remote work tools. * Monthly gross salary of 11000. **Work Conditions:** * Remote employment (home office). * Monday to Sunday, with one weekday day off (Tuesday). * Working hours: Monday to Friday, 9 AM to 6 PM, including one hour for lunch; Saturday and Sunday, 12 PM to 8 PM. If you are interested in this vacancy and wish to join the great team at Grupo PIM, please apply through this channel with your updated CV.

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Posted by

Juan García

Indeed · HR

Location

Juan García

Indeed · HR

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