Technical Support Engineer

Description

You will be the final line of defense between customers and chaos. Communication with customers is strictly via email (there might be one direct call per year, but don’t worry—you’ll receive *coaching* for it) Some of the **tools** you’ll use include: * **Programming languages:** Python and JavaScript * **Database:** PostgreSQL (with object-relational mapping) * **Collaboration platform:** GitHub * **Development model:** Open, with external community involvement * **Framework:** Odoo (ORM, Workflows, Report Engine, BI, AI) Responsibilities * Identify issues, analyze them, and resolve them. * If you cannot resolve an issue yourself, another team can—so you must route it to the correct department. * Provide prompt and accurate feedback to customers. * Maintain and evolve your solutions as needed. * Develop or improve internal tools to facilitate work. Requirements * Completed bachelor’s degree (100% of credits; the diploma itself is not mandatory) * Expertise in at least one programming language. * Proficiency in object-oriented programming, object modeling, and relational databases. * Strong analytical and problem-solving skills. * Diplomacy and excellent communication skills. * Fast and autonomous learning ability. * Professional-level English (spoken and written). Employment type: Full-time Salary: $30,000.00 – $40,000.00 per month Benefits: * Salary increases * Flexible working hours * Medical expense insurance * Major medical expense insurance * Dental insurance * Cafeteria service Application question(s): * What is your salary expectation in gross terms, i.e., before taxes? * What is your level of English proficiency? * Share an email address where we can contact you * Is relocation to CDMX possible for this position? Work location: Hybrid remote in Miguel Hidalgo, CDMX