Technical Support

Description

Position Summary: We are seeking a Technical Support specialist to join our team, providing on-site and off-site technical assistance, managing IT issues, and administering hardware and software. Key Highlights: 1. On-site and off-site technical support across 4 offices 2. IT issue resolution management 3. Promotion of personal and professional growth **Description** **Werner** is a leading company in international logistics and transportation. With over 60 years of experience, Werner has established itself among the top five largest companies in the U.S. industry and expanded into Mexico with offices in Mexico City, Monterrey, Guadalajara, and Querétaro. Recognizing human capital as one of the pillars for corporate development, we promote the personal and professional growth of our associates by providing them with the tools and resources necessary to reach their full potential. We invite you to contribute your skills and build your career path within this outstanding team! **What Are We Looking For?** * We seek a Technical Support specialist whose primary objective is to assist the Systems Leader by delivering on\-site and off\-site technical support to the four domestic offices. The Technical Support specialist will implement and administer computer-related tasks through requirement analysis, problem resolution, and hardware and software installation. **What Are the Main Responsibilities?** * Provide first-level support—remotely or in person—to internal users by resolving issues related to PCs, networks, mobile telephony devices, printers, and applications. * Generate and monitor service tickets in queue. * Monitor emails received by the IT department and process them promptly and accurately. * Assist with system onboarding for new users. **What Are the Requirements?** * Bachelor’s degree in Computer Science or related field (intern or graduate). * Service-oriented mindset. * Advanced English language proficiency (interview will be conducted in English; candidates who do not meet this requirement are kindly requested not to apply, as English will be used daily for communication). * Three to five years of relevant work experience. * Full availability to comply with the stated working hours. **Work Schedule** * Monday to Friday / 8:00\-18:00 hrs. * 100% on-site work arrangement. **Work Location** * Avenida 5 de Febrero, Querétaro. **What Do We Offer?** * Monthly gross salary of $25,000°° to $26,000°°. * Benefits exceeding statutory requirements after the training period. **If you are interested in developing your career at an industry-leading transportation company and fully meet the profile, apply through this channel.** Job Type: Full\-time Pay: $25,000\.00 \- $26,000\.00 per month Work Location: In person