Technical Support

Description

Job Summary: We are seeking a Technical Support specialist for MacStore with a passion for Apple technology and customer service, providing first- and second-level support. Key Highlights: 1. Join MacStore’s sales team, the leader in Apple products. 2. Apple Certified Macintosh Technician certification and career growth. 3. Ongoing training and professional development. **Job Opening: Technical Support – MacStore!!** **At MacStore, we want you to join this great team and launch your professional career!** **Interviews begin soon.** **That day could be the start of your professional journey with us. Join our sales force at MacStore branches!!** * **MacStore Pabellon Bosques** **MacStore. We are a leading company in the distribution of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches across the Mexican Republic.** This position is for Technical Support, and responsibilities include: * Providing first- and second-level technical support to Apple users. * Personalized customer service. * Tracking completed services. * Recommending additional services and promotions. * Meeting performance metrics and indicators. **We Offer:** * **Gross monthly salary: $9,900.00 (salary increases and service commissions).** * **Monthly food vouchers: $350.00** * **Punctuality bonus: $900.00 (for permanent staff)** Statutory and Enhanced Benefits: * 100% IMSS contributions. * **Apple Certified Macintosh Technician certification** * Direct employment contract with the company. * 17-day Christmas bonus, increasing based on seniority. * 12 vacation days. * Vacation premium. * Profit-sharing up to 3 months. * Life insurance and funeral expense assistance. * Uniforms. * Career growth. * Ongoing training. **Additional Benefits After 3 Months (Permanent Staff)** * **Savings fund.** * **Discounts with prestigious brands.** * **Christmas bonus.** Requirements: * Education: Completed high school diploma. * Interest in technology and the brand’s products. * Customer service orientation. * Willingness to travel. * Interest in sales. * Strong verbal communication skills. * Availability of time. * Work schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or from 12:00 p.m. to 9:00 p.m. (rotating weekly days off).