Team Manager Masaryk

Description

Position Summary: The Team Manager leads, develops, and supports the sales, operations, and security team to exceed business objectives and elevate in-store customer experience, acting as a mentor and Customer Experience Manager. Key Highlights: 1. Lead and develop sales, operations, and security teams 2. Elevate the Tiffany customer experience 3. Act as a mentor and Customer Experience Manager **General Description:** The Team Manager will support the Store Director/Manager in leading, developing, and supporting sales, operations, and security team members to meet and/or exceed business objectives and elevate the Tiffany in-store experience. You will assume store supervision in the Director’s absence. You will be a dynamic, attentive, and inspiring leader who builds relationships with internal and external customers—someone who may be called upon as a mentor, coach, and Customer Experience Manager, ensuring unparalleled customer service. **As a Team Manager, your responsibilities include:** **Sales** Deepen relationships with our customers to achieve or exceed business objectives, product category goals, and relevant KPIs. * Manage and motivate the team to consistently meet or exceed the store’s business objectives. * Drive customer development activities among individual team members to cultivate new and existing customers. * Demonstrate passion and deliver special Tiffany moments to both team members and customers by personally managing customer relationships. * Drive business through key product pillars and KPIs. **Service** Execute everything with a customer-centric focus. Demonstrate passion and deliver special Tiffany moments to customers at every touchpoint: * Lead, model, and train based on customer feedback to elevate the Tiffany Experience Index (TEI). * Provide management presence on the sales floor, train the team, and ensure Tiffany’s customer experience expectations are met at all times. * Optimize store hospitality and amenities to create unique experiences. * Take action based on TEI performance and customer feedback to improve customer service. **Talent** Attract, hire, and retain top talent to foster a high-performance culture. "People who love people" * Continuously train, coach, and provide qualitative feedback, using rewards, recognition, and performance management processes to enhance team engagement and performance. * Prioritize diversity, cultivate inclusive environments, and foster growth. * Encourage an entrepreneurial spirit. * Set and communicate clear, challenging goals aligned with our Strategic Priorities and Key Results. * Leverage and utilize training and development offerings to effectively support growth and development and drive performance. **Operational Excellence** Promote operational efficiency and effectiveness. Challenge standards to pursue continuous improvement. * Ensure exceptional operational support to drive sales and service. * Efficiently manage back-of-house areas and ensure consistency with established operational procedures. Identify and implement efficiencies and best practices. * Ensure compliance with all internal control procedures. **Experience** **Required:** * Minimum of 3 years’ experience managing luxury retail stores, or related customer-facing experience (e.g., hospitality). * Proven experience in sales generation and managing achievement of business results. * Flexible working hours * Demonstrated ability to develop new opportunities and maintain customer relationships while simultaneously ensuring brand recognition and market penetration. * Proficiency in Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, customer tracking systems, and point-of-sale (POS) systems. * Flexibility to perform in various roles as business needs require (e.g., sales, operations, etc.). **Desired:** * Bachelor’s degree. * Gemology certification.