Operations Supervisor

Description

Job Summary: Supervise and coordinate operational activities, ensuring route compliance, customer service quality, and increased productivity and sales within the area. Key Highlights: 1. Leads and coordinates technical teams and supervisors. 2. Manages service routes comprehensively and tracks incidents. 3. Desirable experience in logistics, operations, and personnel supervision. Operations Supervisor Location: Santa Catarina, Nuevo León Work Mode: On-site Salary: To be discussed during interview Preference for candidates residing near the area Job Objective: Supervise and coordinate the technical team’s operational activities, ensuring compliance with work routes, efficient customer service, and increased productivity and sales within the area. Main Responsibilities: * Supervision and coordination of technicians and supervisors. * Planning and control of service routes. * Receiving and tracking daily reports from each technician. * Validation and recording of evidence for completed services. * Confirmation and updating of customer schedules, making adjustments as service needs require. * Assignment of service tasks to technical staff (typically scheduled in advance). * Handling and follow-up on operational and customer service incidents, providing prompt and effective solutions. * Monitoring and managing operational communications via WhatsApp. * Coordination of internal and external service mapping. Reports To: Operations Manager Desired Experience and Knowledge: * Personnel management and supervision. * Experience in logistics, operations, or service coordination. * Strong communication and operational follow-up skills. * Proficiency with computer equipment. * Knowledge and proficiency in Microsoft Office. Education: Completed undergraduate degree (e.g., Industrial Engineering, Business Administration, or related field) Interested candidates are encouraged to apply through this channel. Salary: $4,000.00 - $19,402.84 per week Benefits: * Company parking Workplace: On-site employment