SUPERVISOR

Description

Job Summary: Supervise the store's overall operations, lead the team, and ensure excellent customer service while maintaining correct operational processes and an optimal work environment. Key Responsibilities: 1. Leadership and team development 2. Ensuring customer satisfaction 3. Comprehensive management of store operations Supervise general operations across all store areas, serving as a role model for your team. Provide necessary direction and feedback to your direct reports to coordinate proper execution of store operational processes, foster an optimal work environment, and deliver excellent service to our customers. * Authorize damaged and undamaged returns resulting from defective merchandise, employee misrecommendation, or catalog errors—always placing the customer first and ensuring full satisfaction. * Ensure all parts and products are in their assigned locations within the store and that physical inventory matches system records by executing flawless weekly inventory maintenance tasks. * Supervise store operational activities, acting as a role model, and ensure employees advise customers and fully utilize tools provided by AutoZone—including the electronic catalog and diagnostic and testing equipment—to deliver reliable advice and genuine solutions to our customers’ needs, thereby also helping prevent merchandise returns through this practice. * Identify subordinates’ strengths and areas for improvement to assign appropriate tasks, recognize strong performance, and provide feedback when improvement or training opportunities are identified. * Supervise that all employees comply daily with their scheduled working hours and AutoZone’s dress code, address each other and our customers with the highest levels of respect, friendliness, and professionalism, and apply AutoZone’s guidelines and values. * Review and analyze the Profit & Loss (P\&L) report periodically to identify cost-control opportunities and contribute to improving them by promoting a culture of savings across all controllable expenses within the team. * Assign and follow up on tasks for area supervisors—including planogram setup, merchandise placement, warehouse cleaning, restroom and cafeteria cleaning, sales floor cleaning, parking lot maintenance—as well as reviewing daily cash counts for the main register, performing cash sweeps, and processing register closings for your direct reports following AutoZone-provided procedures. * Supervise and ensure employees wear AutoZone-provided safety equipment—including belts, gloves, aprons, and goggles—when handling merchandise, conducting vehicle tests, or using in-store test stations, thereby helping prevent workplace accidents and ensuring a safe environment for our employees. * High school diploma * One to two years of experience as a supervisor in retail, warehouse, or store environments * Flexible availability to work various shifts AutoZone Mexico is the leading distributor of automotive parts and accessories in the Americas. In Mexico, we operate over 800 stores; two distribution centers; a Store Support Center (CAT) located in Monterrey, Mexico; and a Business and Technology Store Support Center (BTSSC) located in Chihuahua. We employ over 16,000 AutoZoners nationwide. Our customer-centric culture and commitment to going the extra mile define our identity—for both our customers and our AutoZoners. Working at AutoZone means joining a team that values dedication, teamwork, and growth. Whether you’re assisting customers or advancing your professional career, we provide the tools and support to help you succeed and propel your future. AutoZone and its subsidiary, ALLDATA, are equal opportunity employers. All applicants will be considered for employment based on skills and competencies without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected category.