Customer Service and Logistics

Description

Position Summary: FAINSA is seeking a professional to provide customer support and order tracking, ensure billing accuracy, and coordinate delivery logistics. Key Responsibilities: 1. Comprehensive customer support and order tracking 2. Coordination and audit of logistics resources 3. Billing management and delivery documentation **FAINSA is seeking Customer Service and Logistics personnel at Parque 300 \- Santa Catarina, Nuevo León** ------------------------------------------------------------------------------------------- Provide all necessary information and support to facilitate manufacturing and order tracking for customers, as well as timely and accurate updates to customers regarding their order status, preparing required documentation for on-time and proper delivery, and ensuring billing for delivered orders Customer Order Billing Monitoring of Customer Portals Requesting quotations from quoting/sales staff in a timely and appropriate manner Delivering drawings and order specifications to Production Tracking with quoting/sales staff to verify order status Preparing account statements by customer, user, department, and contract Maintaining control over service invoices (issued and pending issuance) Timely order tracking to guarantee on-time and proper deliveries to customers GPS tracking of driver deliveries Coordinating deliveries Coordinating and auditing logistics material resources (trucks and vans in good condition, fuel control, maintenance) Education: Accounting or related field preferred; incomplete or completed degree **Desired education level:** Higher education \- incomplete **Desired experience level:** Mid-level **Departmental function:** Logistics / Transportation **Industry:** Repair and maintenance *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0ca25f3700005d008f8dc4\&source\=indeed*