Resident Manager

Description

Position Summary: A professional with leadership and communication skills to manage operations, tenant relations, service supervision, subcontractor coordination, budgetary control, and inventory management. Key Highlights: 1. Comprehensive management of operations and services in a collaborative environment. 2. Key role in tenant satisfaction and operational efficiency. 3. Coordination of teams and subcontractors for preventive maintenance. Skills and Competencies Leadership and Communication: Handling tenant complaints empathetically; resolving operational conflicts while maintaining a collaborative team work environment. Organization: Punctuality, task prioritization, planning, and follow-up. Administrative Skills: Budget management, reporting, and use of basic digital tools. Objective: Operational efficiency, resource optimization, and dedicated attention to tenants and visitors. Main Responsibilities Tenant Relations: Warm, courteous, and understanding service to promptly resolve incidents; ensuring compliance with internal regulations and civil protection standards; weekly visits to each office’s office manager to verify absence of complaints regarding general cleaning, security, valet, HVAC, or any other service. Operations Supervision: Security, reception, cleaning, and preventive/corrective maintenance of facilities (HVAC, electricity, plumbing, fire suppression systems, CCTV, etc.); identifying and mitigating risks before they escalate into emergencies disrupting building services. Coordination: With service subcontractors (cleaning, reception, security, valet\-parking, maintenance, landscaping, pest control, elevators, etc.) and external vendors for major equipment maintenance. Budget and Procurement Management: Monthly/annual budgets, quotations, purchase requisitions, payment requests (intermediate or advanced Excel proficiency preferred), weekly reports to Central Administration for activity tracking, biweekly on-site supervision by Central Administration to assess progress and goal achievement, and bimonthly electronic tenant surveys on service quality. Maintenance Program and Logbook: Monthly/annual maintenance reports for machinery and equipment (HVAC, electrical systems, hydro-pneumatic systems, rainwater reuse systems, hydrosanitary installations, emergency power plants, fire suppression systems, smoke detection, CCTV, elevators, pedestrian and vehicular access systems). Inventory Control: Supplies for restrooms, maintenance materials and tools (resource optimization). Salary: $18,500\.00 per month Work Location: On-site employment