Remote Customer Service Representative – Lead Response

Description

Summary: This role supports marketing and lead response by handling customer inquiries, collecting information, and ensuring timely communication to prevent lost opportunities. Highlights: 1. Support marketing and lead response with customer communication 2. Prevent missed calls and delayed responses for crucial lead handling 3. Communicate professionally with U.S.-based customers Remote Customer Service Representative – Lead Response / Marketing Team **Company:** Eclipsyum **Location:** Remote, Mexico\-based preferred **Job Type:** Part\-time **Schedule:** 4:00 PM – 10:00 PM Central Time **Hours:** 6 hours per day **Pay:** $5\.00 USD per hour **About the Role** We are hiring a **Remote Customer Service Representative** to support our marketing and lead response team. This person will answer incoming phone calls, respond to customer messages, collect customer information, and make sure leads are handled quickly and professionally. This role is important because missed calls and slow replies can turn into lost jobs. Shocking discovery: customers usually hire the company that answers first. The ideal candidate is based in Mexico, speaks excellent English, and has experience with customer service, virtual assistant work, call handling, or contractor\-related industries such as insulation, remodeling, roofing, HVAC, restoration, or construction. **Responsibilities** * Answer incoming phone calls from customers and leads * Reply to text messages, emails, chats, and other customer inquiries * Collect customer name, phone number, address, service needed, and basic project details * Ask simple qualifying questions * Enter customer information accurately into our system * Send updates to the internal team when follow\-up is needed * Help prevent missed calls, missed leads, and delayed responses * Communicate professionally with U.S.\-based customers * Support the marketing team with lead follow\-up and customer communication **Requirements** * Excellent spoken and written English * Based in Mexico preferred * Available from **4:00 PM to 10:00 PM Central Time** * Reliable internet connection * Quiet workspace for phone calls * Comfortable answering calls and replying to messages * Strong attention to detail * Organized and responsive * Customer service experience required * Experience with U.S.\-based customers preferred **Preferred Experience** Experience in any of the following is a strong plus: * Roofing * Insulation * Remodeling * Construction * HVAC * Restoration * Home services * Contractor office support * Call center work * Virtual assistant work * CRM or lead management tools **Strong Fit** You are a strong fit if you: * Speak clearly and professionally in English * Respond quickly to calls and messages * Take accurate notes * Stay calm with customers * Follow instructions carefully * Understand that fast response time matters * Can work independently without constant reminders **How to Apply** * Please submit your resume in English * Introduction video highlighting your Customer Service Experience Job Type: Part\-time Pay: $8,000\.00 \- $10,000\.00 per month Application Question(s): * Link to your 1 minute Introduction Video (Loom or Gdrive Link) * Are you comfortable working with Productivity Tool such as Hubstaff? (Required) Experience: * Construction / Roofing / Home Remodeling: 2 years (Required) * Customer Service Representative: 2 years (Required) Work Location: Remote