Project and Service Administrator — Computing Infrastructure

Description

**Project and Service Administrator — Computing Infrastructure** At NSK Consulting, we manage high-impact technology infrastructure projects for critical organizations across Mexico. We are seeking a Project and Service Administrator to coordinate and oversee the delivery of the Managed Service for Support and Maintenance of Computing Infrastructure for Data Centers, aligned with international best practices ISO/IEC 20000\. This role serves as the central liaison among specialized technical teams, vendors, and the client, ensuring committed service levels throughout the contract term. **KEY RESPONSIBILITIES** * Coordinate and supervise the proper delivery of the managed computing infrastructure service for Data Centers. * Develop and manage the project plan (preferably in MS Project) for project initiation, maintenance activities, and service transition. * Ensure compliance with committed service level agreements (SLAs) and manage biweekly and monthly progress reports. * Coordinate with technical administrators (Exchange/Windows and SQL/Backups) to ensure timely resolution of incidents and requests. * Manage staff rotation and availability, guaranteeing certified backup coverage at all times. * Supervise service transition at contract commencement and termination, including nationwide equipment release. * Align service processes and procedures with the ISO/IEC 20000\-1\ standard. * Serve as the primary client contact for escalations, executive communication, and deliverable tracking. **TECHNICAL REQUIREMENTS AND EXPERIENCE** * **Experience:** Demonstrable experience in IT infrastructure project and service management or managed computing services for Data Centers * Project management using international best practices (PMI/PMBOK, ITIL, or ISO/IEC 20000\) * Development of work plans in MS Project — creation, tracking, and progress control * SLA management, service reporting, and technical and operational documentation * Coordination of specialized technical teams in Data Center environments * Functional knowledge of computing infrastructure: Dell PowerEdge servers, VMware virtualization, storage, backups * Service Desk / incident management tools (CA Service Desk Manager or equivalent) * **Technical English:** Intermediate level — ability to read manufacturer technical documentation (desirable) * **Work Modality:** On-site participation required at project start-up and contract termination. Remaining time: remote or hybrid coordination per service requirements **ACADEMIC QUALIFICATIONS** * Bachelor’s degree in Computer Engineering, Computer Systems, Computer Science, or related field (degree certificate and professional license required) **REQUIRED CERTIFICATIONS AND ACCREDITATIONS** The following technologies are essential; any certification or accreditation enhances hiring prospects. * No specific mandatory technical certifications are required for this profile * PMP (PMI), ITIL v3/v4 Foundation, or ISO/IEC 20000 Lead Implementer — highly valued * Any certification in project or managed service management is a positive differentiator **WHAT WE OFFER** * Hybrid work arrangement * Competitive salary commensurate with experience and profile * Performance-based bonuses * Vacation days and additional days off beyond statutory requirements * Continuous training on industry tools and technologies * Modern, organized work environment with real growth opportunities * Exposure to dynamic operations serving clients across multiple industries * Medium-term contract, with potential conversion to indefinite-term based on performance * IMSS registration from day one Job Type: Full-time Salary: $40,000\.00 \- $70,000\.00 per month Application Question(s): * Do you currently reside in the Mexico City Metropolitan Area? (Mandatory) * Do you hold a bachelor’s degree and professional license in Computer Science, Systems, Informatics, or related field? (Mandatory) * Do you have experience managing IT infrastructure projects and services for Data Centers? (Mandatory) * Do you have experience applying ITIL, PMI, or ISO/IEC 20000 methodologies? (Mandatory) * Do you hold a current PMP, ITIL Foundation, or ISO/IEC 20000 certification? Work Location: Remote/hybrid in Mexico City, CDMX