Preferred Customer Associate

Description

Summary: This position delivers one-to-one customer service for UPS Preferred accounts, resolving problems, tracing inquiries, and claims with minimal supervision. Highlights: 1. Provides personalized customer service for UPS Preferred accounts. 2. Analyzes and resolves complex customer issues with minimal supervision. 3. Maintains ownership of customer situations through full resolution. **Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill \+ passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** **Together, we are Marken, UPS Healthcare Precision Logistics.** As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in\-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market. **Job Summary** This position provides a one\-to\-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow\-ups and making outbound calls. He/She performs work with minimal supervision, analyzes and solves problems and uses excellent communication skills. **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.