Description
**ORDER TRACKING AND CUSTOMER SERVICE AGENT**
Provide telephone, email, or chat support to address customer inquiries regarding orders placed on our website.
Provide general information about orders, order tracking, returns, exchanges, refunds, etc.
**Schedule: 11:00 AM to 7:00 PM**
1 rotating weekday off / rotating weekend shifts (8 hours) between 7:00 AM and 10:00 PM
* Salary: 9,200 MXN per month
* Meal vouchers: 920\.00 MXN per month
* Performance bonus: 1,420\.00 MXN per month.
**WE OFFER:**
* Statutory benefits
* Paid training
* Meal vouchers
* Life insurance
* Growth opportunities and an excellent work environment
**REQUIREMENTS:** Completed high school education (verifiable), excellent PC skills, valid identification, passion for customer interaction, prior customer service experience, ability to handle multiple platforms simultaneously.
Work location: 3 Marías.
Job type: Full-time, indefinite-term contract
Salary: Starting from $10,500\.00 MXN per month
Benefits:
* Company parking
* Life insurance
* Meal vouchers
Application question(s):
* Have you previously worked for Grupo Posadas?
* Are you available for afternoon training sessions from 12:00 PM to 8:00 PM?
Education:
* Completed high school (Mandatory)
Work location: On-site employment