NPI Customer Quality Engineer

Description

As the NPI / Customer Quality Engineer for the Mexico startup, you are the primary bridge between our manufacturing facility and our global customers. You will be responsible for translating high\-level customer expectations into actionable factory\-floor quality standards. You will play a pivotal role in securing customer trust through rigorous validation, transparent communication, and rapid\-response problem\-solving. **Key Responsibilities:1\. Customer Advocacy \& Crisis Management** * **Strategic Interface:** Serve as the primary point of contact for Customer Quality and R\&D teams regarding technical requirements and quality performance. * **Complaint Resolution:** Lead the 8D Problem Solving process for all customer complaints, ensuring root causes are identified and permanent corrective actions are validated. **2\. Product Lifecycle \& Reliability Testing** * **Reliability Oversight:** Design and manage mass\-production reliability testing (ORT \- Ongoing Reliability Test) to ensure products meet long\-term performance standards. * **Data Intelligence:** Systematically collect, analyze, and report on field/factory quality data to identify trends before they become critical failures. **3\. Quality System Architecture (Startup Focus)** * **Documentation Standards:** Create and maintain the technical "Quality Bible" for the plant, including **Inspection Standards (SIP)**, **Control Plans**, and **Golden Samples**. * **Audit Leadership:** Coordinate and lead customer site audits, ensuring the plant is "audit\-ready" at all times and managing the closure of any findings. **4\. Continuous Improvement \& Follow\-up** * **Closed\-Loop Quality:** Drive cross\-functional teams (PE, Production, Supply Chain) to execute quality improvement actions (CAPA) and verify their effectiveness on the shop floor. * **Requirement Deployment:** Ensure that unique customer "Critical to Quality" (CTQ) requirements are clearly communicated and integrated into the local production lines. **Qualifications** * **Education:** Bachelor’s degree or higher in **Electronics Engineering, Industrial Engineering,** or a related field. * **Experience:** 5\+ years of specialized CQE experience, ideally within the **Consumer Electronics** sectors. * **Communication:** **Advanced English proficiency (written and spoken)** is mandatory for direct customer negotiation and global reporting. **Technical Toolkit:** * Mastery of Quality Tools: **8D, Five Whys, Fishbone, and PPAP/APQP**. * Familiarity with ISO 9001 / IATF 16949 standards. * **Traits:** High "Customer Intelligence"—the ability to remain calm under pressure and advocate for the company while satisfying customer demands. **Location**: Otay Tijuana Job Type: Full\-time Pay: $1\.00 \- $2\.00 per month Application Question(s): * Are you able to have a fluent conversation in English? * Do you have previous experience working in the electronics industry? Work Location: In person