Job Summary: This Senior Systems Engineer position at Mercado Libre involves designing and scaling innovative and secure systems to solve high-impact problems in a dynamic environment. Key Highlights: 1. Design and scale innovative and secure systems 2. Work with cutting-edge technology and AI models 3. Democratize e-commerce and financial services As a **Senior Systems Engineer** at Mercado Libre, you will design and scale innovative and secure systems that solve real-world, high-impact problems. You will work in a dynamic environment using cutting-edge technology, applying sound engineering practices, proprietary AI models, and continuous learning—all aimed at democratizing e-commerce and financial services across Latin America. Imagine leading challenging, dynamic, and innovative projects and **being responsible for**: * Efficiently diagnosing and resolving hardware, software, and network issues by providing on-site and remote technical support to distribution center users. * Managing and maintaining technological infrastructure—including servers, networks, and storage systems—to ensure proper operation. * Monitoring equipment performance and performing preventive maintenance, proactively identifying and resolving issues to ensure operational stability. * Managing mobile device solutions and endpoint monitoring tools, administering asset inventories, and keeping technical procedure documentation up to date. * Incorporating artificial intelligence and automation tools into technical support and infrastructure operations processes—optimizing incident analysis, detection of recurring patterns, and report generation. **What are we looking for in you?** * Academic background in Information Technologies and proven experience of more than five years in technical support and infrastructure administration. * Proficiency in TCP/IP, DNS, DHCP, and firewall configurations—including security policies, VPN, QoS, and routing protocols such as OSPF and BGP. * Administration of Windows and macOS operating systems, including Active Directory management and monitoring tools like Zabbix and Grafana. * Application of frameworks such as ITIL and SRE, and agile methodologies—with appreciation for knowledge in logistics environments. **Are you ready to leave your mark on Latin American technology?** Apply now and join our purpose! On-site work mode. Location: Pachuca or the Metropolitan Area of the State of Mexico
Juan García
Indeed · HR
Juan García
Indeed · HR
