Junior DRS Technical Support Analyst

Description

Position Summary: Support ticket tracking, version certification, and fault analysis across the terminal network. Key Responsibilities: 1. Second- and third-level support ticket tracking and resolution. 2. Firmware, software, and hardware certification for production terminals. 3. Log analysis and fault tracking with vendors. * **LOCATION** ------------ Av. Insurgentes Sur 601, Ciudad De Mexico Ciudad de Mexico, Mexico * ### **CAREER AREA** GFP\_MEX * ### **JOB TYPE** Full time * **JOB ID** ---------- \#R70056 1\.\- Track second- and third-level tickets (HW or SW failures) across the terminal network. 2\.\- Certify firmware, software, or hardware versions for production terminals. 3\.\- Track root-cause faults with vendors. 4\.\- Analyze HW or SW logs. 5\.\- Analyze physical and logical discrepancies in transactions, equipment, and business-line reports. 6\.\- Track fault scenarios to resolution.