Front Desk Agent

Description

Position Summary: We are seeking a Front Desk Agent with a passion for service to ensure a smooth and memorable check-in experience for every guest. Key Highlights: 1. Ensure a smooth and memorable check-in experience 2. Provide a warm welcome and farewell to guests 3. Opportunities for professional growth and development Join the Marriott family and be our guests' first impression! We are looking for individuals with a passion for service, energy, and a contagious smile for the **Front Desk Agent** position at Courtyard by Marriott Puebla. Your Key Responsibilities: As a Front Desk Agent, your mission will be to ensure a smooth and memorable check-in experience for every guest. Your key responsibilities include: * **Guest Service:** Provide a warm welcome and farewell, anticipate guest needs, and resolve inquiries or requests efficiently and professionally. * **Registration Management:** Perform **check-in and check-out** quickly and accurately in the hotel's operating system, ensuring proper room assignment. * **Financial Control:** Handle the petty cash fund, process various types of payments (cash, credit cards, charges), and conduct end-of-shift cash reconciliation and balancing. * **Communication:** Operate the telephone switchboard, manage messages, and coordinate requests with other departments (Housekeeping, Maintenance, etc.). * **Local Information:** Offer recommendations and assistance regarding hotel services and tourist attractions in the city of Puebla. Essential Requirements: * Prior customer service experience, preferably in the hospitality industry. * Intermediate or advanced proficiency in **English** (mandatory for interacting with international guests). * Excellent personal presentation, communication skills, and service-oriented attitude. * **Full Schedule Availability:** Must be available to **rotate 8-hour shifts** (Morning, Afternoon, and Night), including weekends and holidays. We Offer: * Competitive salary and statutory benefits. * Opportunities for professional growth and development within Marriott International. * Ongoing training aligned with Courtyard brand standards. * A dynamic and professional work environment. **Are you passionate about service and ready for the challenge of rotating shifts?** Send your updated resume to pbccy.rh@clickefficiency.com.mx or call 222 697 20 26 Employment Type: Full-time, Indefinite Term Salary: $10,000.00 \- $11,400.00 per month Benefits: * Savings fund * Company parking * Cafeteria service * Complimentary uniforms Work Location: On-site employment