Freelance Community Manager

Description

**Description:** ---------------- **Elogia** is a strategic partner that transforms the digital operations of growth-stage brands. It does so through the Full Digital Commerce approach, which integrates marketing, product, and logistics. It belongs to **VIKO**, a business ecosystem specialized in driving brand growth since 1999\. Currently, it comprises: Elogia, Socialmood, Kraz, Candee, Optopus, Marketing4ecommerce, and Elev8\. Oriol Chías, who has been part of the team since its inception, explains that VIKO was born because a group of people who understood each other and enjoyed working together wanted to continue collaborating. That’s where our People-First culture was seeded—and it remains with us to this day. Today, we have over 25 years of experience, offices in Spain and Mexico, and a team of more than 300 people making all this possible. Of them, 23 have worked together for over 10 years, and 25 chose to return to the team after time away. This is what our team says they value most about working here: * The people and the positive work environment. * Flexibility and work-life balance, helping to harmonize professional and personal life. * Trust placed in every individual—granting freedom and responsibility to lead projects and drive them to success, always under a Learning-by-Doing philosophy. * Challenging projects and continuous learning alongside leading brands and expert team members. * Professional growth and personalized support to achieve goals and help the team shine. We are currently looking for a **Freelance Community Manager** for **Elogia**. If you see yourself becoming part of our ecosystem, keep reading. **What will be your mission?** Give voice to an international fintech brand on social media, ensuring timely and consistent communication aligned with the brand’s tone—and supporting reputation and engagement objectives. **What will you do daily?** * Manage social media accounts: Administer the brand’s official accounts on Instagram, Facebook, TikTok, X, Spotify, and Pinterest. * Engage with the community: Monitor daily activity, respond promptly to comments, mentions, and direct messages using the brand’s appropriate tone. * Publish content: Upload approved materials according to the defined content calendar. * Prepare daily, weekly, and monthly reports on incidents, engagement, and content performance. * Manage incidents: Identify and promptly report any relevant situation or potential social media crisis. * Conduct social listening for assigned brands. * Explore and apply AI and automation tools with a continuous improvement mindset—seeking smarter, more efficient ways of working. **What is the team you’ll be working with like?** You’ll join a team of specialists across various digital marketing disciplines, led by **Brenda**, and collaborate daily with **Zeltzin**. **Requirements:** --------------- **What do we need from you?** Essential: * Response SLA: Average response time of one and a half hours during business hours. * Prior experience managing digital communities (ideally in fintech, banking, or digital services). * Excellent writing and written communication skills. * Knowledge of social media metrics and tools (Sentione, Fanpage Karma, and Emplify). * Ability to maintain a professional and empathetic tone when interacting with users. **You’ll connect with the team if:** * You seek constant learning and are motivated to explore new ideas and approaches. * You work autonomously and responsibly, anticipate needs, and take initiative to propose improvements, optimize processes, and find solutions. * You enjoy teamwork and knowledge sharing in a collaborative environment. * You don’t limit yourself to “doing your part”: you understand the impact of your work on the team, the client, and the business. * You’re comfortable working in agile and flexible environments. * You identify with our values: *Empower Talent, Truly Together, Good Vibes, We Love Change, and Own It \& Make It Happen.* We celebrate diversity and strive for our team to reflect it inclusively. We are committed to equal employment opportunities regardless of ethnicity, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity, or gender expression. We look forward to welcoming you!