Field Engineer

Description

Job Summary: A prominent company is seeking a Field Engineer to provide on-site support, diagnosis, and resolution of tickets, perform IT equipment maintenance, and manage failures. Key Responsibilities: 1. On-site ticket support and resolution 2. Preventive and corrective maintenance of IT equipment 3. Configuration and installation of equipment and spare parts At **ADS**, a leading company specializing in Information Technology Services, we invite you to join our team! ***Position Title: Field Engineer – CDMX*** ***Monday to Friday 08:30 AM \- 06:00 PM; Saturday 08:30 AM \- 02:00 PM*** ***Job Description:*** **On-site Ticket Support** Diagnosis, on-site handling, and resolution of project-related tickets; inspection and configuration of IT equipment to ensure proper operation across the client’s business units. **Equipment Maintenance** Performing preventive and corrective maintenance on equipment reported as incidents via the service desk. **Failure and Requirement Management** Diagnosis, on-site handling, and resolution of project-related tickets; inspection and configuration of IT equipment to ensure proper operation across the client’s business units. **Installation of Incident-Related Spare Parts** Installation and configuration of equipment/spare parts sourced from inventory for replacement and incident resolution. **Tracking Status** Providing feedback to service desk personnel regarding ticket progress to ensure timely resolution of incidents. Ø **Skills:** Technical support for computer equipment § Proficiency with cloning tools and image deployment. § Proficiency with Windows 7, 8, and 10 operating systems. § Structured cabling repair. Employment Type: Full-time Salary: Starting at $12,000\.00 per month Work Location: On-site employment