Digital Sales Lead Analyst

Description

**FOTOLIFE is seeking a Digital Sales Lead Analyst in Santa Fe - Álvaro Obregón, Mexico City** ----------------------------------------------------------------------------------------------------- Position: Lead Analyst / Customer Service *Do you have experience in customer service, case follow-up, and problem resolution?* *This opportunity is for you! We are looking for a **Lead Analyst** with excellent communication skills, a customer-centric mindset, and strong follow-up abilities.* **Requirements:** Completed or incomplete bachelor’s degree Basic English 1–2 years of experience in customer service, call centers, or automotive agencies (preferred). Basic proficiency in Office applications, email, and customer service platforms. Experience managing complaints and tracking cases. Zendesk experience (preferred). **Work Schedule:** Monday to Friday, 9:00 a.m. to 7:00 p.m. **Key Responsibilities:** Attending to and following up on customer requests via phone, WhatsApp, and email Registering and updating cases in the Zendesk system Validating and tracking warranties and service contracts Resolving and escalating incidents Ensuring timely follow-up until case closure Handling customers in sensitive or critical situations Preparing reports and performance indicators for service quality Proposing improvements to customer service processes and experience **Essential Skills:** Clear and effective communication Emotional intelligence Problem-solving ability Organization Decision-making ability Strong verbal communication skills Resilience **Internal and External Collaboration:** You will coordinate closely with After-sales, Technical Support, Logistics, Marketing, and Customer Experience teams, as well as with dealerships and suppliers to ensure customer satisfaction. We seek individuals with a service-oriented attitude, empathy, and a results-driven focus. Apply through this channel and join our team. **Desired Education Level:** Higher education — degree holder **Desired Experience Level:** Mid-level **Departmental Function:** Commercial / Sales **Industry:** Automotive **Skills:** * CUSTOMER SERVICE * ORGANIZATION * RESPONSIBILITY *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a15e9024300004600bd5fa0\&source\=indeed*