Customer Service Position

Description

Job Summary: The Complaints Desk BackOffice manages the tracking of customer incidents related to banking services, listening to complaints and escalating reports. Key Highlights: 1. Supporting customers with negative experiences and handling information. 2. Timely escalation of reports to ensure continuity. 3. Proactive communication to provide report status. **COMPLAINTS DESK BACKOFFICE** The Complaints Desk BackOffice is responsible for timely follow-up with customers who already have an incident related to any Banco Azteca service acquired by the customer. It handles listening to the customer’s complaint and escalating the report to resolution departments promptly and properly, ensuring security and protection of our customers’ data. It is responsible for contacting the customer via telephone call or email to provide the status of their report and thereby ensure continuity of their cases. **Main Responsibilities** * Providing support to customers who have already experienced service-related issues. * Proper handling of information according to established processes. * Timely escalation of generated reports. **Key Challenges** * Call handling. * Frustration tolerance. * Managing upset customers. **Requirements:** * Education: Completed high school diploma. * Experience: Minimum 6 months in a customer service call center. * Technical skills: Basic PC proficiency, spelling. * Soft skills: Empathy, grammatical and verbal communication skills. **Benefits** * Work schedule: 6 hours * Working hours: 09:00 – 15:00 * Days off per week: Rotating weekdays * Salary: $ 9780\.03 * Bonus: $ 1275 **LOCATION** Eje Central 899, Narvarte neighborhood, Benito Juárez borough, near Nativitas or Eugenia metro stations.