Job Summary: Responsible for searching and collecting merchandise, ensuring accurate inventory registration, customer assistance, and handling claims in Click & Collect. Key Responsibilities: 1. Customer service for e-commerce and physical stores. 2. Inventory and order management. 3. Personalized consultation on promotions and deliveries. JOB DESCRIPTION Searching and collecting merchandise, ensuring accurate inventory registration and proper item segregation in the Click \& Collect warehouse. Assisting with requests to transfer merchandise to the store where the customer wishes to pick up their product. Assisting e-commerce customers, ensuring compliance with service protocols. Serving as the primary in-store contact point and ensuring timely handling of customer complaints and grievances, resolving them effectively. Providing personalized consultation on promotions, offers, and delivery timelines to customers requiring such support for online purchases. REQUIREMENTS **REQUIREMENTS:** * Completed high school education (mandatory). * Prior experience in customer service, sales floor, warehouse, logistics, or similar positions. * Strong verbal communication skills and a service-oriented attitude. * Basic computer and/or mobile device proficiency. * Ability to organize merchandise and track orders. * Attention to detail and sense of urgency. * Availability to work Monday through Sunday, with a mid-week day off. * Willingness to commute to the work location. * Professional appearance and courteous interaction with customers. * Ability to work collaboratively and meet operational objectives. **DRESS CODE:** * Tailored suit or formal attire in dark tones. * White shirt or blouse. * Black shoes. * Formal and executive appearance.
Juan García
Indeed · HR
Juan García
Indeed · HR
