Job Summary: Responsible for searching, collecting, and recording merchandise; assisting with transfers; supporting e-commerce customers; and handling in-store complaints. Key Highlights: 1. Comprehensive online and in-person customer service. 2. Inventory and order management. 3. Opportunity for professional development in e-commerce and logistics. JOB DESCRIPTION Search for and collect merchandise, ensuring accurate inventory registration and proper item segregation in the Click \& Collect warehouse. Assist with requests to transfer merchandise to the store where the customer wishes to pick up their order. Support e-commerce customers, ensuring compliance with service protocols. Serve as the primary in-store contact point and ensure timely handling of customer complaints and grievances, resolving them effectively. Provide personalized guidance to customers on promotions, offers, and delivery timelines for online purchases. REQUIREMENTS **REQUIREMENTS:** * Completed high school education (mandatory). * Prior experience in customer service, retail sales floor, warehouse, logistics, or similar roles. * Strong verbal communication skills and a service-oriented attitude. * Basic computer and/or mobile device proficiency. * Ability to organize merchandise and track orders. * Attention to detail and sense of urgency. * Availability to work Monday through Sunday, with a weekday day off. * Willingness to commute to the work location. * Professional appearance and courteous interaction with customers. * Ability to work collaboratively and meet operational objectives. **DRESS CODE:** * Tailored suit or formal attire in dark tones. * White shirt or blouse. * Black shoes. * Formal and executive appearance.
Juan García
Indeed · HR
Juan García
Indeed · HR
