Job Summary: We are seeking an assistant to manage merchandise collection, registration, and transfer; provide online and in-store customer service; and resolve complaints. Key Responsibilities: 1. Customer service and complaint resolution 2. Inventory and order management 3. Personalized online customer consultation JOB DESCRIPTION Locate and collect merchandise, ensuring accurate inventory registration and proper item segregation in the Click \& Collect warehouse. Support merchandise transfer requests to the store where the customer wishes to pick up their product. Assist e-commerce customers, ensuring compliance with service protocols. Serve as the primary in-store contact point and ensure timely handling and ethical resolution of customer complaints and grievances. Provide personalized consultation regarding promotions, offers, and delivery timelines to customers who request it for online purchases. REQUIREMENTS **REQUIREMENTS:** * Completed high school education (mandatory). * Prior experience in customer service, retail sales floor, warehouse, logistics, or similar roles. * Strong verbal communication skills and a service-oriented attitude. * Basic computer and/or mobile device proficiency. * Ability to organize merchandise and track orders. * Attention to detail and sense of urgency. * Availability to work Monday through Sunday, with a weekday day off. * Willingness to commute to the work location. * Professional appearance and courteous treatment of customers. * Ability to work collaboratively and meet operational objectives. **DRESS CODE:** * Tailored suit or formal attire in dark tones. * White shirt or blouse. * Black shoes. * Formal and executive appearance.
Juan García
Indeed · HR
Juan García
Indeed · HR
