ATM Account Manager

Description

**ADS,** A prominent company providing Information Technology services invites you to join its team! ***Position Title: ATM Account Manager*** ***Working Hours: Monday to Friday, 09:00 to 19:00*** ***Salary:****$25,000 MXN per month (gross)*** ***Key Responsibilities:*** * Supervise and ensure work is executed within the agreed timeline, budget, and specifications defined with the client. * Analyze and assess client needs to ensure alignment with project scope at all times. * Provide and demonstrate leadership to the team by coordinating activities that guarantee correct tasks are performed at the appropriate time, fostering a work environment built on trust, open and honest communication, cooperation, and professionalism. * Manage project resources (including teams and personnel). * Manage project risks. * Responsible for issuing clarifications regarding branch SLAs. * Coordinate and maintain excellent communication across the entire team, especially with the help desk coordination and supervision, in order to establish action plans when necessary. * Ensure continuous improvement of the project. * Participate in operational and executive meetings, consistently analyzing monthly performance results and ensuring continuous improvement (follow-up on meeting minutes). ***Required Knowledge:*** * Advanced English, Microsoft Project, Microsoft Office Suite, Advanced Excel (mandatory), Advanced PowerPoint (mandatory), Outlook, Teams, experience using service desk platforms, experience in IT projects (banking sector). ***Core Competencies:*** * IT Governance, Risk Management, Project Management (SCRUM/PMI), ITIL Processes, Team Leadership. Employment Type: Full-time Salary: $25,000.00 MXN per month Work Location: On-site